Interactive PSIRF E‑learning
Patient safety investigations that actually improve care
Investigating incidents shouldn’t feel like an extra job on top of an already impossible one. Yet you’re expected to support families, guide staff, develop actions and produce reports, all while keeping services running.
Much of the training you’re given is abstract and disconnected from how healthcare really works. If you’re leading learning responses in an organisation delivering NHS-funded care, this training is mandatory. It should also be worth your time.
This course is built around a different premise: that good governance leads to insight, improvement and conversations that repair trust rather than assign blame.
Designed by NHS practitioners and Chartered Human Factors specialists actively working with PSIRF, it reflects the real pressures, trade-offs and constraints of healthcare systems, not an idealised version of them.
You’ll build the confidence, judgement and practical skill to lead patient safety investigations with compassion and impact, at a pace that fits around your work.
Start Learning Today
A PSIRF Course Created For Practitioners
Designed For The Work As It Actually Happens
This course is shaped by lived experience, not just the theory.
It focuses on the real constraints, trade-offs and pressures of healthcare work, so everything you learn is practical, relevant and usable from day one.
Built In Real NHS Systems
We bring frontline experience across clinical practice, governance and senior leadership.
We actively support PSIRF implementation, facilitate learning responses and lead MDT systems reviews, with direct involvement in national PSIRF guidance.
Built For Every Healthcare Setting
The course reflects the diversity of healthcare systems and services.
Examples are tailored across acute, mental health, community, independent and charity services, so the learning applies directly to your role.
What Our Clients Say...
It made me think differently. It felt like a positive, fair approach to incident management.
Really interesting and informative. The videos were easy to follow and the activities helped me understand PSIRF in practice.
I would definitely recommend this course to colleagues involved in PSIRF investigations.
Designed for how you actually learn
This self-paced course is designed to fit around your work so you can build confidence step by step.
Because healthcare professionals learn best by doing, each lesson builds on your practical experience, not just theory.
Watch
Short, focused 3–5 minute videos introduce key concepts and share real-world experience, keeping the learning sharp and grounded in practice.
Interact
Purposeful activities challenge your thinking and invite you to engage with the material in a way that suits how you learn.
Practice
Realistic case studies let you apply systems thinking, investigation methods and learning response tools to situations that mirror your work.
Reflect
We know reflection is key to embedding learning, therefore we’ve designed a variety of reflective activities into our content to support your learning.
Curious About The Curriculum?
View the complete lesson-by-lesson breakdown, including:
- All 9 lesson topics and objectives
- Estimated time for each lesson
- Key case studies and scenarios
- Tools and resources included
Created by the PSIRF Experts
Learn from Human Factors specialists who actively implement PSIRF and support healthcare organisations across the UK.
Founder of Morgan Human Systems and Chartered Human Factors Specialist. Lauren supports NHS organisations with PSIRF implementation, governance oversight and board development, with patient benefit at the centre of her work.
Mental health nurse with extensive experience in investigations, service improvement and facilitation across healthcare and other industries.
Former teacher and Head of Subject with specialist expertise in Human Factors and learning design, translating complex systems concepts into practical, accessible learning.
FAQs
Most people spend 6–10 hours in total.
The course is fully self-paced, so you can complete it in focused blocks or spread it out over several weeks. Many learners choose to dip in alongside their day job, rather than setting aside large chunks of time.
There are no fixed deadlines, and you can pause and return whenever it suits you.
You have 12 months to complete the course from date of enrolment.
INSERT
No previous training is required.
If you’ve already completed Patient Safety Syllabus Level 1, this course builds directly on that foundation and focuses on practical PSIRF investigation and learning response skills.
If you haven’t completed Level 1, the course still stands alone. It provides the core concepts, context, and tools you need to lead and contribute to learning responses with confidence.
If you decide the course isn’t for you after completing the first module, you can request a full refund.
This gives you a genuine chance to assess the content, teaching style, and relevance to your role before committing further.
To keep this fair and workable, refunds are available provided:
- the request is made after Module 1 and before starting Module 2
- the request is submitted within 14 days of purchase
No justification is required. If it’s not useful, you shouldn’t be stuck with it.
You’re not left to figure things out on your own.
We’ve built long-standing relationships with healthcare professionals through our face-to-face training, and we bring that same approach here.
If you want to:
- talk through the course materials
- sense-check an investigation you’re working on
- explore how a concept applies in your specific setting
you can get in touch and discuss it with us.
Choose your access
Options for every team size:
Individuals
Immediate access to the full course, allowing you to complete the learning at your own pace and at any time.
Includes:
- Full access to the PSIRF course
- 12 months access
- Helpful resources
- Certificate of completion
Best for:
Patient safety leads or staff leading learning responses who want to develop PSIRF skills independently.
£245
Team Access (2-50 users)
Equip your team with a consistent, structured approach to developing patient safety practice together.
Includes:
- Full access to the PSIRF course for your small team
- 12 months access on enrollment
- Helpful resources
- Certificate of completion
- Progress dashboards for team leaders
Volume discounts:
10-24 users: 5% off (£233/user)
25-50 users: 10% off (£221/user)
Best for:
Patient safety teams, governance departments, or quality improvement groups.
£245 per user
Enterprise Access (50+ users)
Embed consistent patient safety practice across larger teams and organisations.
Includes:
- Full access to the PSIRF course for your organisation
- 12 months access on enrollment
- Helpful resources
- Certificate of completion
- Progress dashboards for team leaders
- Dedicated implementation support
- Choice of delivery: Hosted on our platform or SCORM licensing for your LMS
Best for:
NHS Trusts, large care providers, or multi-site healthcare organisations.
£POA